Is your order missing, or are you wondering about its whereabouts? We sincerely apologize for any inconvenience. Please note that once products leave our warehouse, it is extremely difficult to change the address of the recipient, so please double check your shipping address before completing your order. We recommend you to contact the shipping company with your original tracking number and arrange delivery to your correct address. If your order was delivered to an incorrect address due to your own mistake (such as typing the wrong shipping address), unfortunately, we cannot take responsibility for the additional shipping costs incurred in rectifying your order. If your order was delivered to an incorrect address due to an error on our part or by the shipping company, we will promptly dispatch your originally ordered products at our expense. We will also furnish our DHL account details for you to return the incorrect products to us. My order was delivered to a wrong address. Please note that any import duties or other customs related taxes are not included in the product or shipping prices. BL Lashes is not responsible for these charges, the responsibility lies with the buyer.įor additional details, please reach out to the relevant authorities in your country to inquire about any applicable charges. It is the importer's responsibility to be aware of these potential charges and fees as they are associated to the receiver, not the shipper and the receiver will be responsible for them.

Should you still have trouble, don't hesitate to reach out to us-we're happy to assist you!Įvery country handles important packages differently and associates fees according to their laws. If you're unable to locate the email, please initiate a search. If for some reason you have not received the email with the tracking number, it is possible that the email address you provided was incorrect or the email was sent to your spam folder. Alternatively, you can enter the tracking number on the DHL or EMS website using the provided URL.

Simply click on the tracking number in the email to check the status. Once your order is fulfilled, you'll receive an email containing a tracking number. Should you wish to arrange your own forwarder to pick up your package from our warehouse in Korea, please choose this option at the checkout and provide all the relevant details by contacting us. This method is only recommended for wholesale customers who are experienced in arranging their own international forwarder pickup. Central & South America, Africa: 4~5 daysĭelivery Option 2.Refer below for the expected transit time based on your location. You will be asked to choose one of the shipping methods at the checkout page.ĭHL might be slightly more expensive than EMS service but we believe DHL is the fastest and the most convenient way to receive your order.ĭHL provides an estimated delivery time of 1 to 5 business days, depending on your location. There are three ways to receive your order. We try our best to make the delivery cost as low as possible. If you require delivery by a specific date, please contact us prior to placing your order.Īll our products are shipped internationally from South Korea to your doorstep. In some cases, if your order needs extra clarification or customization, it may take up to 3-4 business days for processing and verification. You will receive a tracking number on the day your order is shipped. In most cases, orders placed prior to 12pm noon KST(Korean Standard Time) Mon-Fri will ship out on NEXT DAY.

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